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Privacy Policy.
Client confidentiality is core.

Water and sewer estimating is a confidential craft. Client drawings, pricing, and strategy stay between us. We do not publish client work, showcase live pipelines, or share intelligence across competing tenders.

Last updated 24 September 2026

// THE SHORT VERSION
Your drawings and prices are used to prepare your estimate and for nothing else. We never publish client work, never pass one client's rates or prices to another, and never sell your details. Project files are deleted 90 days after we deliver the estimate.

Who we are

Water Sewer Estimating Sydney (WSE Sydney) is a trading name of SNZ Trading Pty Ltd (ABN 40 646 914 141), Level 8, 25 Restwell Street, Bankstown NSW 2200. In this policy, "we" and "us" means WSE Sydney. This policy explains what information we collect through this website and through our estimating work, and what we do with it.

What we collect

  • When you send an enquiry: your name, business name, email, phone number, project type, deadline and message.
  • When you send us a project: drawings, specifications, tender documents, supplier quotes and anything else you send by email, WhatsApp or phone.
  • When you engage us: the business details we need to invoice you, such as company name, ABN and address. We do not take card or bank details through this website.
  • When you visit the website: information about how the site is used, described under "Website analytics and cookies" below.

How we use it

We use your information to reply to your enquiry, prepare a fee proposal and your estimate, send invoices, keep the records the law requires us to keep, and improve this website. We may follow up on an enquiry you have sent us. We do not add you to marketing lists without asking, and we never sell or rent your information to anyone.

Your drawings and tender information

This is the part that matters most to our clients, so it is set out plainly.

  • Documents you send are used only to prepare the estimate for you, on the project you sent them for.
  • Your rates, margins and tender prices are never disclosed to anyone else, including other contractors pricing the same project.
  • We never publish client drawings, project names, sites or prices, and never use them in marketing. Any example on this website is either anonymised so that no project can be identified, or made up for illustration.
  • Where someone helps us prepare an estimate, they work under a signed written confidentiality agreement and see only what they need for that job.
  • Where we ask a supplier or specialist for a price, they receive only the parts of the documents they need to quote. They never receive your rates, margins or tender price.

How long we keep it

Project files, including drawings and working files, are kept for 90 days after we deliver the estimate and are then permanently deleted, as set out in our terms of engagement. Invoices and financial records are kept for as long as Australian tax law requires, which is generally five years. Enquiries that do not go ahead are deleted once they are no longer needed.

Service providers

We use a small number of outside services to run the business. They handle information on our behalf and not for their own marketing:

  • Formspree processes the enquiry form on this website.
  • Cloudflare hosts this website.
  • Microsoft Clarity provides website analytics.
  • Google Fonts supplies the fonts this website displays.
  • WhatsApp, if you choose to contact us that way.
  • Our email and file storage providers.

Some of these providers are based overseas, including in the United States, so your information may be stored or processed outside Australia.

Website analytics and cookies

We use Microsoft Clarity to see how visitors use this website, for example which pages are visited, where people click and how far they scroll. Clarity uses cookies and collects information such as your device and browser type and approximate location. We use it only to make the website easier to use. Our hosting provider also keeps standard server logs, which include IP addresses. You can block or delete cookies in your browser settings, and the website still works without them. The machine hire calculator page includes a video played through YouTube's privacy-enhanced mode, which does not set tracking cookies until you play it.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure. If you would rather not email sensitive documents, contact us and we will arrange another way.

Access, correction and questions

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required by law to keep it. Email tenders@watersewerestimatingsydney.com.au and we will respond within 30 days.

Complaints

If you have a concern about how we have handled your information, email us first and we will try to resolve it. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

★ Request an estimate

Send your drawings.
We’ll come back with a defensible estimate.

Acknowledged within 2 hours during AEST business. Scope reviewed same day. A realistic delivery window agreed before any work starts.